Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

• Account information (name, email, phone number)
• Profile information and preferences
• Communication data between users (messages, call logs)
• Payment and billing information
• Usage data and analytics
• Device information and IP addresses

2. How We Use Your Information

We use your information to:

• Provide and maintain our platform services
• Facilitate connections between trainers and clients
• Process payments and transactions
• Send important notifications and updates
• Improve our platform and user experience
• Train and improve AI features (using anonymized data)
• Comply with legal obligations
• Ensure platform safety and prevent fraud

3. Information Sharing

We may share your information:

• Between trainers and clients as necessary for services
• With service providers who assist our operations (payment processors, hosting, etc.)
• When required by law or legal process
• To protect our rights, safety, and property
• With your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Your Rights

You have the right to:

• Access and view your personal information
• Update or correct your data
• Request deletion of your account and data
• Opt-out of marketing communications
• Export your data in a portable format
• Lodge complaints with data protection authorities

To exercise these rights, contact our support team.

6. Communication Consent

By using Virtu, you consent to receiving:

• Transactional emails (booking confirmations, receipts, password resets)
• Platform notifications (messages from trainers/clients, schedule updates)
• Service announcements and important updates
• Marketing communications (you can opt-out at any time)

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage patterns. When you first visit our site, you will be asked to accept or reject non-essential cookies.

Types of Cookies We Use

Managing Your Cookie Preferences

You can change your cookie preferences at any time by visiting our Cookie Settings page. Your consent choice is stored for 365 days, after which you will be asked again.

You can also control cookies through your browser settings. Note that disabling essential cookies may prevent parts of the platform from working correctly.

8. Third-Party Services

Our platform integrates with third-party services including payment processors (Razorpay), video calling (Agora, Zoom), analytics tools, and cloud hosting providers. These services have their own privacy policies that govern how they handle your data. We encourage you to review their policies.

8a. Zoom Integration

Trainers may optionally connect their Zoom accounts to schedule video calls through Zoom instead of our built-in video system. When a trainer connects their Zoom account:

• Data collected: Zoom user ID, email address, display name, and license type
• OAuth tokens: Access and refresh tokens are encrypted using AES-256-GCM before storage
• Meeting data: Meeting IDs and join URLs for scheduled calls

How we use Zoom data:

• To create Zoom meetings on behalf of the trainer when scheduling calls
• To provide meeting join links to clients
• To display connected account information in settings

Data retention: Zoom tokens are stored as long as the trainer keeps their account connected. Trainers can disconnect their Zoom account at any time from their settings, which immediately deletes all stored Zoom tokens and revokes access.

We do not access Zoom meeting content, recordings, or participant data beyond what is necessary to create and manage scheduled meetings. For more information, see Zoom's Privacy Policy.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. We may retain certain data for longer periods as required by law, for legitimate business purposes, or to resolve disputes. Upon account deletion, we will delete or anonymize your data within a reasonable timeframe, except where retention is legally required.

10. Children's Privacy

Virtu is not intended for children under 18 without parental supervision. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have collected information from a minor without proper consent, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, please contact our support team.