Privacy Policy

1. INFORMATION WE COLLECT

Age Requirement: Our platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected information from someone under 18, we will delete that information immediately.

We collect information you provide directly to us, such as:

• Account information (name, email, phone number)
• Age confirmation (18+ verification)
• Profile information and preferences
• Communication data between users
• Payment and billing information
• Usage data and analytics

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and maintain our platform services
• Facilitate connections between trainers and clients
• Process payments and transactions
• Send important notifications and updates
• Improve our platform and user experience
• Comply with legal obligations

3. INFORMATION SHARING

We may share your information:

• Between trainers and clients as necessary for services
• With service providers who assist our operations
• When required by law or legal process
• To protect our rights and safety
• With your explicit consent

4. DATA SECURITY

We implement appropriate security measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

4A. DATA RETENTION

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us, subject to legal retention requirements.

5. YOUR RIGHTS

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in a portable format
• Lodge complaints with data protection authorities

6. COOKIES AND TRACKING

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

7. THIRD-PARTY SERVICES

Our platform may integrate with third-party services (payment processors, analytics tools, etc.). These services have their own privacy policies that govern how they handle your data.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our platform and updating the "Last Updated" date.

9. INTERNATIONAL DATA TRANSFERS

We serve users globally. Your data may be transferred to and processed in countries outside your residence. By using our platform, you consent to such transfers.

10. GRIEVANCE OFFICER

For any privacy concerns or complaints, please contact our Grievance Officer at:
support@thevirtu.app

We will respond to your concerns within a reasonable timeframe as per applicable laws.

11. CONTACT US

For general privacy questions, contact us at:
support@thevirtu.app

Company: Virtu Platform Pvt Ltd (India)